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I want to follow my order

To follow your order, simply go to the follow-up link communicated in your sending confirmation email. You can also track its routing on your customer account.

My order still hasn't arrived

Some orders may experience routing concerns. If the time to receive parcels is exceeded, contact us at the contact@be-lorette.com address so that we can remedy the situation.

I only received part of my order

Don't be afraid, we haven't forgotten the rest of your order. However, it is possible that your order will be sent in two packages, if our production plants meet a peak in activity, we entrust part of the production to an external plant. In this case, the second package will be soon.

I want to exchange a product

It is quite possible to exchange a product by contacting us at the address contact@be-lorette.com. However, the return costs are the responsibility of the customer. However, we invite you to consult the terms of the exchanges:

- do not exceed the 15-day deadline

- exchanges valid only for non-sold and non-promotional products

- the product must be in its original state, and with intact hygienic protection for swimsuits.

I want to return a product

If you want to return a product and get a refund, just contact us at contact@be-lorette.com and follow the following conditions:

- meet the 15-day deadline

- return the product in its original condition, and with undamaged hygienic protection for swimsuits.

Please note that the return costs are the responsibility of the customer.

What is the delivery time?

For a standard delivery, it will take 4 to 6 working days from the date of delivery.
To learn about the order processing and shipping process, clickHere.

You can track your package on a follow-up link and you will also be kept informed of its delivery by email.

Do you deliver internationally?

We also deliver to Belgium and the USA, however, the costs and delivery times could vary. For more information on delivery, visit Here.

What are the accepted payment methods?

We accept payments by Bank Card: Visa, Mastercard and American Express, as well as Paypal payments.