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FAQ

I want to follow my order

To follow your order, simply go to the follow-up link in your shipping confirmation email. You can also track it on your customer account.

My order still hasn't arrived

Some orders may experience unusual delays. Please refer to the delivery times on the shipping info page, if the delay has passed and you still haven't received your order, contact us at the contact@be-lorette.com address so that we can remedy the situation. 

I only received part of my order

Don't panic, we haven't forgotten the rest of your order. However, it is possible to receive your order in two times. If our warehouse experience a peak activity, we entrust part of the production to an external warehouse. In this case, the second package will be delivered to you soon.

I want to exchange a product

It is possible to exchange a product by contacting us at contact@be-lorette.com. However, you are responsible for the return shipping costs. We invite you to consult the terms of the exchanges:

- do not exceed the 15-day deadline

- exchanges valid only for non-sold and non-promotional products

- the product must be in its original state, and with intact hygienic protection for swimsuits.

I want to return a product

If you want to return a product and get a refund, just contact us at contact@be-lorette.com and follow the following conditions:

- meet the 15-day deadline

- return the product in its original condition, and with undamaged hygienic protection for swimsuits.

Please note that return shipping costs are the responsibility of the customer.

What is the delivery time?

To learn about the order processing and shipping process, click Here.

You can track your package on a follow-up link and you will also be kept informed of its delivery by email.

Do you deliver internationally?

We also deliver to France, Belgium and the the US, however, costs and delivery times could vary. For more information on delivery, visit Here.

What are the accepted payment methods?

We accept payments by Bank Card: Visa, Mastercard and American Express, as well as Paypal payments.